Explore setup, knowledge sync, pricing, billing, security, integrations, and rollout questions in one place. If a prospect or customer is likely to ask it, it belongs here.
What DuDiBa does, who it is for, and how quickly you can launch.
DuDiBa is an AI support agent that learns from your website, help docs, and uploaded content so it can answer customer questions instantly, route complex conversations to humans, and reduce repetitive support load.
It is built for support-led SaaS teams, ecommerce brands, agencies, and multi-brand operations that want faster first-response times without expanding frontline headcount at the same pace.
Most teams can create a workspace, add knowledge sources, review the widget, and publish a first version the same day. A simple pilot can usually be online in minutes.
Not for the standard widget flow. You can launch with a simple embed snippet. A developer only becomes useful if you want custom deployment, headless integrations, or deeper automation.
Yes. You can run multiple workspaces for different products, brands, or clients. Agency and enterprise-style setups can keep each workspace isolated while managing them from the same account.
How the assistant learns, stays current, and stays grounded in your content.
You can start with website URLs, sitemaps, PDFs, and other supported knowledge sources. Higher-tier setups can also use connector-based sync for supported systems.
Your workspace can re-sync knowledge on a schedule based on the active plan. Lower plans use slower sync cadences, while higher plans support more frequent refresh windows.
DuDiBa is designed around retrieval from your knowledge base rather than free-form guessing. If the system cannot answer confidently from approved content, it should fall back to a safer response or route the conversation to a human.
Yes. Multilingual support is available so the widget can help teams serving global audiences. The exact experience depends on your plan configuration and the quality of the source material you provide.
You can trigger retraining or rely on scheduled sync, depending on the source. The actual refresh speed depends on content volume, source type, and the sync cadence allowed by your plan.
Installation, branding, human handoff, and what your visitors actually see.
After creating your workspace, you add the DuDiBa embed snippet to your site. That works for standard websites and gives you a fast path to launch without a heavy implementation project.
Yes. You can customize the widget appearance, launcher behavior, and other presentation settings so the experience feels native to your site instead of looking like a generic third-party add-on.
DuDiBa can escalate to a human support path instead of forcing the customer into a dead end. Depending on plan and setup, that can include email handoff, Slack routing, or a fallback contact flow.
Yes. DuDiBa can capture contact details and route qualified follow-ups into your support or sales workflow, which is useful when a question turns into a revenue or success opportunity.
Yes. The customer-facing experience is designed to work across desktop and mobile layouts so visitors can start and continue conversations on smaller screens without a degraded interface.
How plans, quotas, discounts, currencies, and billing changes work.
DuDiBa is billed per workspace. Plans are packaged around AI replies, knowledge-source limits, seats, tool usage, connector access, sync cadence, and advanced platform capabilities.
An AI reply is a generated assistant answer inside a customer conversation or supported assistant surface. Your monthly allowance resets with each billing cycle based on the active workspace plan.
We send a friendly email warning when you reach 80% and 100% of your monthly message limit. When you hit the limit, the bot falls back to a contact form until the next billing cycle, unless support grants a temporary grace window.
Yes. Approved startups and registered non-profits can apply for a 30% recurring discount. Program discounts do not stack with annual pricing, so we apply the better single rate for the workspace.
India defaults to INR and other regions default to USD. You can still switch manually, and your choice is remembered so international buyers are not forced into a single currency view.
Yes. You can move between plans as your usage changes. The exact timing of plan changes depends on your billing provider, current subscription state, and whether your workspace is on a grandfathered price.
How customer data is handled, stored, retained, and protected.
No. Your workspace content is intended to power your own assistant experience, not to become public training data for a shared model.
DuDiBa is designed to use encrypted transport for live traffic and encrypted storage for persisted data so customer conversations and knowledge assets are protected throughout the stack.
Yes, on eligible plans. Higher-tier plans can use retention controls and zero-retention-oriented settings when you need tighter governance over stored conversation data.
Workspace access is controlled through invited team members and role-based administration. Seat limits still apply by plan, so access control and billing stay aligned.
Enterprise packaging supports assisted rollout for advanced requirements such as procurement, security review, and SSO planning. That path is designed for larger teams that need a guided implementation.
How DuDiBa fits into the rest of your stack once you are live.
DuDiBa supports website-based knowledge ingestion out of the box and can unlock broader connector, handoff, webhook, and API workflows on higher plans. The integrations page is the best place to review the current catalog.
Yes, on plans that include headless access. That lets you plug DuDiBa into custom frontends, internal tools, or product experiences where you do not want the standard widget shell.
You can track conversation activity, unanswered demand, handoff flow, and broader support patterns. Analytics depth increases with plan level, so teams can start simple and grow into more advanced reporting.
Each plan includes a seat limit for invited members. If you need more teammates, you move to a plan with a higher limit or an enterprise arrangement with custom packaging.
Yes. DuDiBa includes agency-oriented and multi-workspace support so separate client or brand environments can be managed without collapsing everything into a single shared workspace.
Teams can start self-serve, while larger rollouts can move through guided setup, migration support, or premium assistance depending on the plan and complexity of the deployment.
The fastest way to validate DuDiBa is to upload your content, test a few real customer questions, and review the handoff and pricing flow with your team.