Traditional support platforms were built for a different era. See how DuDiBa compares to legacy helpdesks.
| Feature | DuDiBa | Legacy Helpdesks |
|---|---|---|
| Response Time | Instant (24/7/365) | Hours or Days |
| Resolution Rate | ~80% automated | 0-10% (basic chatbots) |
| Setup Time | 3 minutes (URL/PDF upload) | Weeks (manual decision trees) |
| Knowledge Sync | Automatic daily sync | Manual manual updates |
| Human Handoff | Smart escalation based on sentiment | Frustrating loops |
| Language Support | 95+ languages out of the box | Requires manual translation |
| Pricing Model | Flat rate based on usage | Per-seat agent licenses |